Cancellation Policy and On Time guarantee

Let's respect each other's time:

We Guarantee to start your service within 7 minutes of your appointment (or notify you of unforeseen delay no less than 30 mins prior to your reserved time) time or your next cut is on us

Conversely:

We understand life happens. Please let us know ASAP if you cannot make your appointment. Failure to do so will result in being charged 50% of the service(s) booked. Cancellation fee applies if cancelling within 24 hours of service. We allow 7 minute grace period after scheduled time. Failure to notify when you are running late could result in cancellation of service in order to accommodate guests scheduled after you..